About the role
We are currently recruiting for a service designer to work within the administration team of a social enterprise, which offers services (social, digital etc) to local communities and SMEs, particularly those run by (or serving) the following groups:
- Black ethnic minorities
- Women
- Young people (16-24 years old)
- Migrant families
- Groups suffering from digital exclusion
We are looking for an individual who is passionate, hands-on and eager to learn. The role is likely to involve working on multiple exciting projects so the individual should be able to multitask.
Roles and responsibilities
● Designing user experiences with data
● Working with data and qualitative insight, through collaboration with frontline staff, managers and the public, to design solutions and strategic propositions
● Understanding and articulating clearly how services need to change from a user centred system, and business perspective
● Mapping the service experiences of users and defining how organisations need to change what and how they deliver so it’s more effective
● Working closely with user researchers to define and communicate people’s needs
● Identifying how organisations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems
● Setting future visions for products and services that inspire people and meet needs
Experience
Any prior experience in service design and/or business is desirable but not essential.
Skills and Competencies
● Experience in designing complex service design systems for multiple touchpoints projects (minimum of 1 year would be beneficial, but not mandatory).
● A qualification in one of these areas would be beneficial but is not mandatory; service design, business design or a related design discipline.
● A background in visual and UX design will be considered as a plus.
● Full working proficiency in English. Other languages will be considered as a plus.
● The ability to work as part of a team as well as alone.
● Good communication skills
📩 How to apply
If you are a Service Designer with the skills and organisation to help tell powerful stories, we encourage you to apply. Join us in making a positive difference in the lives of the communities we serve.
Apply now, showcasing your relevant skills and experience for this exciting opportunity!
📧 Send your CV and cover letter to: hr@communityrevolution.co.uk